Shipping and Returns

Hong Kong Tonmy Technology Co., Limited sells clothing through wespoloshirt.com. This Shipping and Returns document explains shipping conditions, return eligibility, refund timing, damaged item claims, and return shipping responsibility. By placing an order, the buyer accepts this document and the Terms of Service.

Shipping Policy

Hong Kong Tonmy Technology Co., Limited processes orders after payment authorization and address verification are complete. Orders are processed on business days. Orders are not processed on weekends or public holidays. Shipping confirmation is sent after the carrier accepts the shipment. Tracking information is provided when available from the carrier.

Shipping charges are calculated at checkout. Delivery timeframes are standard and depend on destination, carrier routing, order volume, customs processing, and local postal conditions. Hong Kong Tonmy Technology Co., Limited does not guarantee rapid delivery. Delivery time is measured from carrier acceptance, not from order placement. The buyer must provide an accurate delivery address and telephone number. Hong Kong Tonmy Technology Co., Limited is not responsible for delays caused by incorrect addresses, failed delivery attempts, customs inspections, or carrier events outside Hong Kong Tonmy Technology Co., Limited's control.

Returns Policy

The buyer may return eligible clothing items within 14 calendar days from the date of delivery receipt. This is a strict 14-day no-reason refund policy. The buyer does not need to provide a reason for the return. To qualify for a refund, items must be unused and in original packaging. Items must have original tags attached. Items must show no signs of wear, washing, alteration, odor, or damage caused by the buyer. The buyer must include proof of purchase or order identification.

Returns received after the 14-day return window are not eligible for a refund. Items that do not meet the condition requirements are not eligible for a refund. The buyer completely bears the return shipping costs. Original outbound shipping charges are not refunded. Hong Kong Tonmy Technology Co., Limited does not provide prepaid return labels unless mandatory local law requires a prepaid label.

Return Process

Step 1: Contact Hong Kong Tonmy Technology Co., Limited at [email protected] within 14 calendar days from delivery receipt. Provide the order number, item details, and reason for return if the buyer chooses to provide one.

Step 2: Wait for return authorization. Hong Kong Tonmy Technology Co., Limited reviews the request and sends return instructions to the email address used for the order. Do not send any item before receiving return instructions.

Step 3: Prepare the return package. Place the unused item in original packaging with original tags attached. Include proof of purchase or order identification. The buyer must package the item securely to prevent damage during transit.

Step 4: Ship the return. The buyer completely bears the return shipping costs. The buyer must use a trackable shipping service. The buyer is responsible for the return shipment until Hong Kong Tonmy Technology Co., Limited receives it. Hong Kong Tonmy Technology Co., Limited is not responsible for lost, stolen, or damaged return shipments.

Step 5: Address the return package. The recipient must be Hong Kong Tonmy Technology Co., Limited, the contact phone is +852 4448 3399, and the specific return address is RM. 1801, EASEY COMM. BLDG., 253-261 HENNESSY ROAD, WANCHAI, HONG KONG.

Step 6: Receive inspection and refund decision. Hong Kong Tonmy Technology Co., Limited inspects the returned item after delivery. Hong Kong Tonmy Technology Co., Limited approves or rejects the refund based on the returns policy. Hong Kong Tonmy Technology Co., Limited sends the decision to the email address used for the order.

Refund Timing

After Hong Kong Tonmy Technology Co., Limited approves a refund, the refund is issued to the original payment method. The refund arrival time is at least 14 days from the approval date. PayPal refunds take at least 14 days. In regions where local laws require a longer period, PayPal refunds require up to 30 days. Bank processing, card issuer processing, and payment provider processing may add additional time. The buyer completely bears the return shipping costs. Return shipping costs are not refunded.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and matches the Terms of Service exactly. Claims submitted after exactly 7 days from receipt cannot be accepted. The buyer must contact Hong Kong Tonmy Technology Co., Limited at [email protected] and provide the order number, a description of the damage or defect, and clear photographs of the item and packaging. Do not return a damaged or defective item before receiving return instructions from Hong Kong Tonmy Technology Co., Limited.

If Hong Kong Tonmy Technology Co., Limited approves a damaged or defective item claim, Hong Kong Tonmy Technology Co., Limited provides a replacement or a refund. The buyer completely bears the return shipping costs for all returns, including returns associated with approved damaged or defective item claims, unless mandatory local law states otherwise. Refund timing for approved damaged or defective item claims follows the Refund Timing section.

Non-Returnable Conditions

Items must be unused and in original packaging. Items that are used, altered, washed, damaged by the buyer, missing original tags, missing original packaging, or returned after the 14-day return window are not eligible for a refund. Items marked as non-returnable at the time of purchase are not eligible for a refund. Hong Kong Tonmy Technology Co., Limited does not accept returns for items that fail the condition requirements in this document.

Return Shipping Responsibility

The buyer completely bears the return shipping costs. The buyer must pay all return shipping charges. The buyer must use a trackable shipping service and retain the tracking number. The recipient must be Hong Kong Tonmy Technology Co., Limited, the contact phone is +852 4448 3399, and the specific return address is RM. 1801, EASEY COMM. BLDG., 253-261 HENNESSY ROAD, WANCHAI, HONG KONG. Hong Kong Tonmy Technology Co., Limited is not responsible for return shipments that are lost, stolen, delayed, or damaged in transit.

Contact Information

For shipping and returns questions, contact Hong Kong Tonmy Technology Co., Limited at [email protected] or +852 4448 3399. The company address is RM. 1801, EASEY COMM. BLDG., 253-261 HENNESSY ROAD, WANCHAI, HONG KONG. The website domain is wespoloshirt.com.