Shipping & Returns Policy

This Shipping & Returns document governs all orders placed on wespoloshirt.com. By placing an order, the customer agrees to the terms outlined in this document. Lai Mui Limited operates this website and sells womenswear. All shipping and return procedures are subject to the Terms of Service.

Shipping Policy

Lai Mui Limited ships womenswear to addresses within the regions specified at checkout. The company does not ship to international destinations outside of those regions. Shipping availability is determined at the time of order placement. Customers must provide a complete and accurate shipping address. The company is not responsible for orders shipped to incorrect addresses provided by the customer.

Order Processing

Orders are processed after payment verification. Processing occurs during business days. The company does not process orders on weekends or public holidays. Processing times vary based on order volume and product availability. Customers receive a confirmation email after order placement. A separate email with tracking information is sent once the order ships. Tracking information is provided for all shipments.

Delivery Times

Delivery times depend on the shipping method selected and the destination. Standard delivery is available. Expedited delivery is available at an additional cost. The company does not guarantee specific delivery dates. Delivery timelines provided at checkout are estimates. Delays may occur due to carrier issues or weather. The company is not liable for delays caused by carriers.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method. The customer pays all shipping costs. Shipping costs are non-refundable. If an order is refused or returned to the company due to customer error, the customer is responsible for the original shipping costs and any return shipping costs.

Returns and Refunds Policy

Lai Mui Limited offers a strict 14-day no-reason refund policy. Customers may request a refund for any reason within exactly 14 calendar days from the date of receipt. The 14-day period begins on the date the customer receives the item. Requests made after 14 days are not eligible for a refund. The company does not accept returns or issue refunds for requests made after the 14-day period.

Return Shipping Costs

The buyer completely bears all return shipping costs. The company does not provide prepaid return labels. The company does not reimburse return shipping fees. The customer must pay for return shipping using a trackable method. The company is not responsible for returns lost or damaged in transit.

Return Process

Customers must follow the return process exactly as described below.

Step 1: Contact Lai Mui Limited at [email protected] within 14 days of receipt to request a return authorization. Provide the order number and reason for return.

Step 2: Receive a return authorization confirmation from Lai Mui Limited. Do not ship any item without a return authorization.

Step 3: Package the item securely. The item must be unused, in original packaging, and with all original tags attached. The customer must include the return authorization confirmation inside the package.

Step 4: Ship the package to the return address provided below. The customer must use a trackable shipping method. The customer must retain the tracking number.

Step 5: Send the tracking number to [email protected]. The company does not process returns without a tracking number.

Step 6: The company inspects the returned item after receipt. If the item meets the return conditions, the company processes the refund. If the item does not meet the return conditions, the company rejects the return and ships the item back to the customer at the customer's expense.

Return Address

The recipient must be Lai Mui Limited, the contact phone is +852 6644 4485, and the specific return address is Room D1, 10/F, Central 88, 3 Sham Mong Road, Tai Kok Tsui.

Refund Processing Times

Refunds take at least 14 days to arrive after the company receives the returned item. The company processes refunds within at least 14 days from the date of receipt. The refund is issued to the original payment method. The customer's bank or payment provider may require additional time to post the refund. The company is not responsible for delays caused by banks or payment providers.

PayPal Refunds

PayPal refunds require at least 14 days to process. In certain regions, local laws require up to 30 days for PayPal refunds. The company complies with all applicable local laws. The customer must allow up to 30 days for PayPal refunds if local law mandates that period.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Lai Mui Limited at [email protected] within 7 days of receipt. The customer must provide photographs of the damage or defect. The company evaluates each claim individually. If the claim is approved, the company may offer a replacement or a refund. The company does not accept damaged or defective claims submitted after 7 days of receipt. This 7-day period is separate from the 14-day no-reason refund policy.

Non-Returnable Items

Certain items are non-returnable. These items are identified in the Terms of Service. Returns are only accepted for items that are unused and in original packaging. Items with removed tags, signs of wear, or damage caused by the customer are not returnable. The company does not accept returns for items that are not in original condition.

Contact Information

For questions about shipping or returns, contact Lai Mui Limited at [email protected] or +852 6644 4485. The company's address is Room D1, 10/F, Central 88, 3 Sham Mong Road, Tai Kok Tsui. The website is wespoloshirt.com.